How Honest A11y handles store data

Last updated: August 2, 2026

This policy covers the Honest A11y Shopify app and its supporting accessibility scanner. We use store information only to provide, secure, support, and improve the service. We do not sell personal or store data.

Information the Shopify app processes

Honest A11y accesses the installed shop identity, product titles, product image URLs, and image alt text through Shopify. This information is used to identify missing or weak alt text and, only after a merchant approves a change, write the selected alt text back to Shopify.

The app also stores scan results, monitor alerts, applied-fix records, plan status, and basic service timestamps. These records support usage limits, issue monitoring, billing status, and troubleshooting. Shopify processes payment details; Honest A11y does not receive or store card numbers.

AI-assisted suggestions

When a merchant requests an alt-text suggestion, the relevant product image URL and limited product context may be sent to Anthropic's API. The response is shown as a suggestion for merchant review. Honest A11y does not include Shopify customer personal information in these requests.

Public scanner

The supporting scanner processes the public store URL submitted for analysis, technical scan results, and abuse-prevention information such as an IP-based rate-limit record. If someone voluntarily submits an email address to receive or unlock a report, the address is used for that report and occasional relevant product communication. Every marketing message includes an opt-out route.

Service providers

We rely on Shopify for app authentication, store APIs, and billing; Render for application and database hosting; and Anthropic for requested AI-assisted alt-text suggestions. Each provider processes information under its own terms and security controls.

Retention and deletion

Store records are retained while the app is installed and as needed to provide the service, enforce plan limits, prevent abuse, and resolve support or billing issues. Uninstall and Shopify's mandatory redaction webhooks remove shop-keyed application data. Contact us to request deletion of scanner leads or other information not covered by those webhooks.

Your choices

To request access, correction, deletion, or help with this policy, email signalroute.live@gmail.com. We may need to verify the requester's authority over the relevant store or email address.

Important product scope

Automated scanning and AI-assisted suggestions cannot identify every accessibility issue and do not guarantee compliance with WCAG, the ADA, the EAA, or other laws. A qualified human review remains important for a complete assessment.